This week, I was working with a small business that provides services to golf courses. We were working on framing up their sales proposition to be more effective as they have very ambitious growth targets for the next three years. One of the areas we worked on was to...

Have you ever had the experience of going against your “gut feel” and things not turning out well? I can still remember recruiting someone when I worked for a Corporate. On paper he looked perfect. Impeccable qualifications, excellent references from his tutors at...

Many of my clients become very impatient with achieving their personal development goals. Although they often experience an insight that leads to a change of belief in the moment, often (always) their behaviour takes a little time to catch up. I often send clients the...

During a chat with one of my fellow coaches this week, he asked me what my favourite exercise was when building high performance teams. I have many but one that came to mind is one I use when introducing teams to the Myers-Briggs Type Indicator (MBTI). MBTI is a great...

This week, I had an interesting time coaching an Account Manager. Kate seemed angry pretty much all the time and this was affecting how she dealt with her clients and how she was interacting with her colleagues I asked her what this was about. Our conversation went...

Last week I had the pleasure of coaching two individuals stepping into their first management position, which is always an exciting move for people. I find that the first topic most new managers want to tackle is how to keep their team performing at the highest level,...

Last week, a great friend of mine, Trevor came to stay for a few days. Previously, Trevor had decided that I needed to buy a Humax box-a piece of kit that turns my TV into a Smart TV. No, I didn’t know what that meant either. Well, to be fair, Trevor chose a great...